I believe that mediation is a powerful problem solving tool that is significantly underutilized, particularly in the small business world. I view mediation as facilitated negotiation. To that end, I have studied negotiation and become an expert in negotiation strategies and techniques. I make sure to stay on the cutting edge of negotiation theory and training. I have spent many hours training at the Harvard Program on Negotiation and Harvard Program of Instruction for Lawyers. I attended a week long workshop at the Harvard PIL on the “Understanding Based” Mediation Model that was taught by Robert Mnookin, the founder of the Harvard PON, and Gary Friedman, one of the pioneers of mediation. My article on that mediation model was published in the New Hampshire Bar Journal and may be found in the Mediation section of this Website. I have spent countless hours mediating cases as a volunteer in Small Claims Court, an experience that involves mediating cases in an extraordinarily challenging environment. For years I mediated cases in the New Hampshire Superior Court Rule 170 Program as well.